The connected consumers of today wish to engage with brands on their terms and expect to be treated as individuals rather than one size fits all approach.

They want each step of the interaction process to be seamless, consistent and contextualized. The foundation for these compelling experiences is an ability to communicate, engage, partner and collaborate anytime, anywhere across any channel. Integrating human interactions with digital experiences will determine success.

This session will explore the new dimensions of customer experience which are redefining the business landscape across all industries such as manufacturing, healthcare and services such as retail real estate, financial services and communications.

Moderator:
• Mr Dhaval Mankad, CIO, Havmor Ice Cream

Panelists:
• Mr Ankur Jain, Global Head of DIGO, Customer Engagement Platform Business, Tata Communications
• Ms Shweta Srivastava, Head, IT Applications & Information Technology, J K Cement
• Dr Biswajit Mohapatra, Head of Customer Solutions Management, India and South Asia, AWS
• Mr Kapil Raheja, Vice President – APAC, Hinduja Global
• Mr Parveen Chander, Executive Vice President – Sales and Marketing, The Indian Hotels Company Limited